Business Communication

The Role Of Communication In Business

• Communication is important to business
• Business needs good communicators
• But most people do not communicate well
• By improving your communication ability, you improve your changes for success
• Communication is vital to every part of business
• Communication takes many forms: oral, written, and computer
• All organized effort, including the work of business, requires communication
• There are three categories of communication in business:
  

1. Internal operational: the communicating done in conducting work within business, such as giving orders, assembling reports, and writing email.
2. External operational: work-related communication with people outside the business, such as personal selling, advertising,telephoning, and writing messages.

Messages display a company's etiquette.Both internal and external communications are vital to business success.

3. Personal communication:non-business-related exchanges of information and feelings among people.

Personal communication affects employee performance.The extent of personal communication permitted affects employee attitudes.